Support Policy

1. Customer Support Availability

• Our support team is available Monday to Friday, 9 AM – 6 PM (GMT+6).
• For inquiries, contact us via:
  • 📧 Email: info@kalakarbd.com
  • 📞 Phone: +880241024246

2. Response Time

• We aim to respond to all inquiries within 24-48 hours.
• Urgent product issues will be prioritized.

3. Order & Shipping Support

• If you face issues with an order, please provide your order ID and details for faster resolution.
• Shipping-related queries should be directed to our support team, who will coordinate with logistics partners.

4. Returns & Refund Assistance

• Customers must follow the Returns & Refund Policy when requesting support.
• Refund processing may take 7-14 business days after approval.

5. Limitations of Support

• We do not provide technical support for third-party platforms or services.
• Product support is limited to handling, care instructions, and order-related concerns.